1. Speak to us first
If you have a concern about your care, the consultation, or any aspect of how the practice has dealt with you, please contact us directly. Most matters can be resolved by a conversation with the practice manager or, where appropriate, with Dr Nara himself.
- In writing admin@revaesthetic.com.au
- By telephone 03 9720 6300
- By post RevAesthetic, 21 Brickport Road, Burnie TAS 7320
Written complaints are acknowledged within three business days and a substantive response is provided within twenty-eight days. We document every complaint and the action taken in response.
2. AHPRA — concerns about a registered practitioner
Dr Kishen Nara is a registered medical practitioner — General Registration MED0001201549 — regulated by the Medical Board of Australia and the Australian Health Practitioner Regulation Agency (AHPRA). If your concern relates to the conduct, performance or health of Dr Nara as a registered practitioner, you may make a notification directly to AHPRA. You do not have to speak to us first.
AHPRA also publishes a public register of practitioners where you can verify Dr Nara's registration and any conditions on it.
3. State health complaints commissioners
Each state has an independent statutory body that handles complaints about health services. You may contact the commissioner in the state where the consultation or procedure took place.
- Victoria Health Complaints Commissioner Victoria
- Tasmania Health Complaints Commissioner Tasmania
- South Australia Health and Community Services Complaints Commissioner SA
4. Privacy complaints
If your concern relates to how we have collected, used or stored your personal or health information, please refer to our privacy policy. Complaints can also be lodged with the Office of the Australian Information Commissioner (OAIC) .
5. Our commitment
Raising a complaint will not affect your ongoing care or your right to attend the practice. We treat all feedback as a tool to improve the service we offer. Where we have made a mistake, we will acknowledge it.