Privacy policy

1. We respect your privacy

RevAesthetic respects your right to privacy and is committed to safeguarding the privacy of our patients and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.

"Personal information" is information we hold which is identifiable as being about you.

2. Collection of personal information

RevAesthetic will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.

You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your clinical enquiry or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our patient support team.

We may also collect any other information you provide while interacting with us.

3. How we collect your personal information

RevAesthetic collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our cosmetic health services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

4. Use of your personal information

RevAesthetic may use your personal information to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve the quality of clinical care and better understand your needs.

RevAesthetic may use de-identified personal information for cosmetic research to improve the standards of cosmetic medicine.

RevAesthetic may contact you by a variety of measures including, but not limited to, telephone, email, SMS or mail.

5. Disclosure of your personal information

We may disclose your personal information to any of our employees or subcontractors insofar as reasonably necessary for the purposes set out in this policy. Personal information is only supplied to a third party when it is required.

We may from time to time disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.

We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of RevAesthetic, its patients, clients, customers or third parties.

Information that we collect may from time to time be stored, processed in or transferred between trusted clinicians or clinics located in countries outside of Australia.

If there is a change of control in our clinic or a sale or transfer of business assets, we reserve the right to transfer — to the extent permissible at law — our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this policy. Where we disclose your personal information to third parties, we will request that the third party follow this policy regarding handling your personal information.

6. Security of your personal information

RevAesthetic is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Personal data is stored in a secure cloud-based system which reduces the risk of data loss through power outages or damage to locally stored hardware. We employ industry-standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorised use of any such information, and we require any third party to comply with similar security requirements in accordance with this Privacy Policy.

7. Access to your personal information

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information we hold about you, or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at admin@revaesthetic.com.au.

We reserve the right to refuse to provide you with information that we hold about you in certain circumstances set out in the Privacy Act.

8. Complaints about privacy

If you have any complaints about our privacy practices, please send details to RevAesthetic, 21 Brickport Road, Burnie, Tasmania 7320. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

9. Changes to this policy

Please be aware that we may change this Privacy Policy in the future. We may modify this policy at any time in our sole discretion and all modifications will be effective immediately upon posting to our website. Please check back from time to time to review our Privacy Policy.

10. Website

When you visit our website

When you come to our website we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website.

The site uses the following types of cookies:

• Session cookies — stored only temporarily during a browsing session in order to allow normal use of the system and are deleted from your device when the browser is closed.
• Persistent cookies — saved on your computer for a fixed period and are not deleted when the browser is closed. Such cookies are used where we need to know who you are for repeat visits, for example to store your preferences for the next sign-in.
• Third-party cookies — set by other online services who run content on the page you are viewing, for example by third-party analytics companies who monitor and analyse our web access.

Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked to the information stored in and obtained from cookies. You may remove cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our site may not operate properly.

We also use Google Analytics to collect information about your use of the site, such as how often users access the site and what pages they visit. We use this information only to improve our site and services. Google Analytics collects the IP address assigned to you on the date you visit the site, rather than your name or other identifying information.

Third-party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third-party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that RevAesthetic is not responsible for the privacy practices of other such websites. We encourage our users to read the privacy statements of each website that collects personal identifiable information.

Minors

We understand the importance of protecting children's privacy, especially in an online environment. The site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors without prior consent or authorisation by a parent or legal guardian. We do not knowingly collect personal information from minors. If a parent or guardian becomes aware that their child has provided us with personal information without their consent, they should contact us at admin@revaesthetic.com.au.

11. Patient and user rights

You may request to:

1. Receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information.
2. Receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format.
3. Request rectification of your personal information that is in our control.
4. Request erasure of your personal information.
5. Object to the processing of personal information by us.
6. Request to restrict processing of your personal information by us.
7. Lodge a complaint with a supervisory authority.

Please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.

If you wish to exercise any of the above rights, or receive more information, please contact our Data Protection Officer at admin@revaesthetic.com.au, marked Att: Data Protection Officer.